NIMBUS DISTRO RETURN AND EXCHANGE POLICY

At Nimbus Distro, we prioritize customer satisfaction and stand behind the quality of our products. We value our customers' concerns and offer product exchanges or returns under specific conditions.

DEAD ON ARRIVAL POLICY

Products deemed Dead on Arrival (DOA)—items that are non-functional immediately upon unboxing—are eligible for return or exchange. Customers must report DOA items promptly to initiate the return or exchange process.

NON-RETURNABLE ITEMS

For health and safety reasons, certain products are not eligible for return or exchange. These include pods, drip tips, replacement coils, and any e-liquids that have been opened or used. Additionally, items that show physical damage or excessive wear and tear, as well as products that have been used incorrectly, resulting in malfunction, cannot be returned. Items ordered incorrectly by the vendor are also ineligible, so we encourage customers to review their orders carefully before submission. Furthermore, products with damaged or removed excise stamps will not be accepted for return.

RETURN AND EXCHANGE POLICY

All return requests are subject to approval upon inspection. Customers must request a return form (RMA sheet) from their sales representative or click here to download it. Approved returns may qualify for an exchange or credit toward a future order with Nimbus Distro. To be eligible, items must be returned in their original packaging, including all accessories and excise stamps, along with the corresponding order number.

POLICY ON BRAND NEW ITEMS

Refunds or exchanges for brand-new items are only permitted if a processing error occurred on our part or if an incorrect item was sent to the customer. If an error is identified, customers must notify our Customer Service Department or their sales representative within seven days of receiving the product to resolve the issue.

RETURN PROCESS

To initiate a return, customers must complete the Return Merchandise Authorization (RMA) sheet and include it with the defective items when returning them. If the product remains in an unopened carton, prior approval from the sales representative is required. In such cases, the sales representative's name must be included on the RMA sheet for further review by Nimbus Distro before the return process can proceed. In certain situations, Nimbus Distro personnel may collect items when passing through a customer's area. All returned products undergo analysis to improve overall product quality. Please note that customers are responsible for covering the shipping costs of returned items.

CREDITS AND EXCHANGES

Once a return is approved, customers have the option to receive either a credit that can be applied to their next Nimbus Distro order or a direct exchange, in which replacement products will be shipped to their address.

LIMITATIONS

This guarantee is exclusively available to the original purchaser and is non-transferable. Nimbus Distro reserves the right to reject returns that do not comply with these terms and conditions. Additionally, we retain full discretion to decline any returns that are deemed unreasonable or excessive.

Thank you for choosing Nimbus Distro. We appreciate your business and remain committed to providing high-quality service.

For further inquiries, please contact info@nimbusdistro.ca.